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Order Returns Policy

At Decent Wear DW, we prioritize customer satisfaction. Please read our return policy carefully to understand the conditions under which returns are accepted and processed.

1. Return Eligibility & Conditions

Returns are accepted under the following conditions:

  • The return is initiated immediately upon delivery if a defect is identified.
  • The item is returned directly to the delivery personnel on-site.
  • Once the delivery personnel leaves, returns are no longer accepted. Please inspect the product thoroughly before final acceptance.

2. How to Process a Return

If your order meets the eligibility criteria, follow these steps to process your return:

Step 1: Inspect the item upon delivery. If there are any defects, immediately inform the delivery personnel.
Step 2: Hand the product back to the delivery person if it is eligible for a return.
Step 3: Wait for confirmation from our support team for refund processing.

3. Refund Policy

Approved returns will be refunded to your original payment method within 5-7 business days. Please review the refund stages below:

Refund Timeline:

  • Day 1: Return request initiated.
  • Day 2-3: Refund approval process.
  • Day 5-7: Funds returned to your account.

* Please allow an additional 2-3 days for bank processing times.

4. Frequently Asked Questions

What if I notice an issue after the delivery person leaves?

Unfortunately, returns are only accepted on-site. Once the delivery person has left, the return is no longer eligible.

How will I know if my return is accepted?

You will receive a confirmation email once your return has been approved and processed.

Can I get a replacement instead of a refund?

Currently, we only offer refunds for approved returns. Replacement options may be introduced in the future.

5. Contact Us

If you have further questions, please reach out to us:

Email: [email protected]

Phone: +880 1684-811030

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